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Posted May 30, 2019
GreyCastle Security is proud to share that we have achieved an all-time Net Promoter Score (NPS) of 82. The NPS measures the loyalty between an organization and its customers, and a score of 70 or above is considered “excellent” or “world class.”
This NPS of 82 highlights GreyCastle Security’s commitment to helping organizations develop effective cybersecurity programs, minimize the impact of state and federal compliance regulations, improve client retention, and mitigate security incidents. Our revolutionary approach to service delivery solidifies the business mindset that cybersecurity is not just an “IT” issue – it’s about the overall health of your business.
We believe that cybersecurity and effective defense is wholly possible if you use common sense, apply a system of measurement, and understand what you are trying to protect.
The NPS is a survey method that helps an organization determine how loyal their customers are. It asks one simple question: “On a scale of 1 to 10, how likely are you to recommend GreyCastle Security to others?” Customer answers to this question put respondents into one of three categories:
Promoters (score 9-10) are loyal customers and would most likely recommend the company to others.
Passives (score 7-8) are satisfied but neutral.
Detractors (score 0-6) would not recommend the organization to others.
The average NPS for B2B Service Providers is 69. By using NPS as a metric for customer satisfaction, a company can get a clear picture of its performance in the eyes of its customers.
At GreyCastle Security, we’re upheld to the highest standard. We hire the best people, we have the best processes and the best delivery. With this all-time NPS of 82, not only does that represent our excellent quality of work, but the satisfaction and loyalty of our customers in a highly competitive industry.
Along with our strong foundation of transparency, humble confidence and having a “one team one score” mindset, we have a strong reputation for being a workplace full of high-motivation, encouragement, and morale.
GreyCastle Security has been named one of the Capital Region’s “Best Places to Work” for the third consecutive year by the Albany Business Review and first time “Best Places to Work” award from the Albany Times Union.
We do cybersecurity all day, every day, and our team is made up of cybersecurity experts that are former CIOs, CTOs, ISOs, business owners and technicians. Our team members are also former consumers of cybersecurity services, which gives us a unique perspective on our clients’ unique needs. We have all answered to audit committees, board members and CEOs; we understand the politics, economics and headaches of cybersecurity.
When you work with GreyCastle Security, you can expect the best. We’ve built a strong reputation of customer satisfaction that everyone on our team can be proud of and our clients can put their trust in.
Our people hold multiple industry certifications and have decades of experience; some of have advanced degrees. Most importantly, however, each GreyCastle Security “knight” has a deep sense of integrity and a passion for getting the job done right while leaving a positive impact on the world.
Since 2011, GreyCastle Security has grown to more than 70 employees. Approximately 25% of our workforce is remote, distributed across the U.S. and working with organizations in nearly every state. We are a growing company of talented, authentic, and team-oriented people.
We understand that investing in our people is key to success – we are all stakeholders. Everything we do has the GreyCastle Security name on it, which is why we demand the highest quality and recruit only the best people. We do everything we can to keep our employees and keep them happy. This is why we offer unmatched employee benefits, including:
We want employees to make an impact here. We pride ourselves on being a place that is actually living its values.
Our aim is to provide a safe, kind, transparent, comfortable, inclusive, productive, and rewarding environment in which all contributions are recognized. We ensure this by living our core values:
In 2018, GreyCastle Security was named to the Inc. 5000 list of America’s fastest-growing private companies for the second consecutive year and experienced a 3-year growth of 453%. We originally debuted as a member of the list in 2017, ranking within the top 15%.
In addition to landing a spot on the Inc. 5000 list, GreyCastle Security was recognized as 2018’s Overall Risk Management Solution Provider of the Year by the Cybersecurity Breakthrough Awards and listed as a Top 500 Cybersecurity firm by Cybersecurity Ventures. We previously earned the 2015 Technology Innovation Award from the Center for Economic Growth.
Maintaining our growth year after year, in an industry that is constantly evolving, is a true testament to the talent and dedication of the people that walk through our office doors every day. Our people have the drive, mettle, and instinct required to propel this business forward. The all-time NPS of 82 would not be possible without our committed workforce, which is made up of people from all walks of life who share one common goal: helping others.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
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Copyright © 2022 GreyCastle Security. All Rights Reserved
Ho Chin is Chief Financial Officer at GreyCastle Security. In this role, Ho leads Finance, HR, IT and Professional Development. As part of the executive leadership team, Ho works to establish the company’s overall strategy and ensure proper execution of the supporting initiatives pertaining to the above areas of responsibility.
Prior to joining GreyCastle Security, Ho led finance and administrative functions at multiple private equity and venture-backed portfolio companies across multiple industries. Ho holds a bachelor’s degree in Accounting from Pennsylvania State University in Centre County, Pennsylvania and a master’s degree in Business Administration from the Wharton School of Business at the University of Pennsylvania in Philadelphia, Pennsylvania.
Dan Kalil is Chief Executive Officer (CEO) and Board Chairman at GreyCastle Security. In this role, Dan provides vision, leadership and strategies that drive GreyCastle Security’s position as an industry leader. With an emphasis on customer success, Dan’s profitable growth model leverages a customer-centric business approach that balances employee wellbeing and social responsibility.
Prior to becoming CEO, Dan served as the company’s Chief Strategy Officer, during which he supported multiple acquisitions and helped the organization achieve substantial sales growth. In addition to serving as CEO at GreyCastle Security, Dan continues to hold the position of Chief Commercial Officer (CCO) at Assured information Security (AIS) in Rome, New York, a company he co-founded in 2001.
Over the course of the last 22 years, Dan has been committed to advancing the state of cybersecurity and has played an instrumental role in the identification and development of critical, next-generation cyber capabilities. He has held positions in almost every facet of cybersecurity, beginning as a computer forensic examiner and progressing through the management and executive leadership ranks. In addition to co-founding AIS, Dan has facilitated multiple cybersecurity startups, raised investment capital and has served in various lead and support roles toward the acquisition of five companies in the last eight years.
Dan has a bachelor’s degree in Cybersecurity and a master’s degree in Cybersecurity from Utica College in Utica, New York.
Michael Stamas is an entrepreneur, board member, Vice President and a founder of GreyCastle Security. With more than two decades of experience in the technology sector, Mike pairs his management and business development skills with a deep understanding of cybersecurity. Mike brings a unique brand of risk-based advising to GreyCastle clients and prospects.
Mike holds certifications in numerous security and technology related areas, including the Department of Homeland Security and other security technologies like Symantec, Cisco and Microsoft.
Mike plays an active role in his community and serves as a board member and Vice President of InfraGard Albany as well as an advisory board position with the Capital Region YMCA.
Mike has been recognized for his numerous achievements through various honors including the Albany Business Review’s prestigious 40 Under 40 award.
Dan Maynard serves as GreyCastle Security’s Chief Operating Officer, where he currently leads Sales, Marketing and Legal.
Dan has enjoyed a 30+ year career in the Information Technology and Telecommunications industry, during which time he has held various leadership positions for organizations such as Rochester Tel/RCI, Citizens Communications (Frontier), PAETEC Communications, IntegraOptics, tw telecom/Level3 and Centurylink.
In addition to various voice and data technology platforms, he possesses a strong background in leadership development, sales and marketing leadership, transformational leadership and strategic planning. Dan has a thirst for knowledge and as a committed lifelong learner, he encourages and supports professional development initiatives for his teams and continues his involvement with Vistage International.
Dan holds a bachelor’s degree in Biology from Lafayette College in Easton, Pennsylvania, where he was selected as a member of their Athletic Hall of Fame in 2016.
When not at work, Dan enjoys traveling, golfing, attending Utica Comets hockey games and relaxing in the Adirondacks on beautiful Canada Lake with family and friends.
Dan Didier is the Vice President of Solutions and board member at GreyCastle Security.
Dan has been a cybersecurity practitioner for more than 20 years and uses his knowledge and experience to develop cybersecurity solutions that ensure readiness and preparedness.
Dan received his bachelor’s degree in Telecommunications from SUNY Polytechnic Institute in Utica, New York, and graduated Summa Cum Laude with a master’s degree in Information Assurance from Norwich University in Northfield, Vermont.
Our Computer Incident Response Teams (CIRTs) have responded to hundreds of breaches, intrusions, malware infections, thefts, employee investigations, fraud cases and other incidents. Our highly-certified experts have extensive experience in command, coordination and correction of incidents in nearly every industry throughout North America, from local businesses to Fortune 500 international conglomerates.
Francesca LoPorto-Brandow is Director of Culture at GreyCastle Security. In this role, Francesca leads all social responsibility efforts and partnerships and develops effective strategies that promote organizational-wide behaviors and attitudes consistent with a culture of safety, inclusion, teamwork, motivation and high-performance.
Prior to this role, Francesca was Director of People & Culture at GreyCastle and with her leadership, the company’s culture has been recognized by Inc. Magazine as a Nationally recognized Best Workplace, Albany Business Review Best Places to Work and Albany Times Union Top Workplaces.
Before joining GreyCastle Security, Francesca worked as an OD consultant and focused on strategic culture change at The Kaleel Jamison Consulting Group, Inc. for more than six years. There, she facilitated client education sessions, coached leaders and teams, developed and executed consulting interventions and served as strategy project leader on various client engagements. Her work has taken her into Fortune 100 companies and across borders including Panama, Singapore and beyond.
Francesca is a Lean Six Sigma–certified Green Belt, a proud YWCA-GCR board member and in 2013, she coordinated and emceed the inaugural TEDx Troy—a livestream of TEDCity 2.0. Since 2012, she has coordinated and emceed the Troy 100 Forum, a biannual forum for government, religious and community leaders to discuss issues vital to the future of Troy, New York.
Bilingual in English and Italian, Francesca holds a bachelor’s degree in Management and Technology from the Rensselaer Polytechnic Institute’s Lally School of Management & Technology. She was awarded Cybersecurity Recruiter of the year North America in 2017 by the Cybersecurity Excellence Awards.
Jamie Aiello is Senior Vice President of Services and Product Management at GreyCastle Security. In this position, Jamie is responsible for leading a high performing and well-balanced team that is ultimately responsible for the identification, selection, execution and successful performance of our company’s diverse portfolio of cybersecurity offerings.
Prior to joining GreyCastle Security, Jamie has held leadership positions with Annese and Associates, ConvergeOne and BlueSky IT Partners with a focus on delivering cost effective information technology solutions for companies across multiple verticals.
Jamie holds a bachelor’s degree in Political Science from Le Moyne College in Syracuse, New York, a master’s degree in Business Administration from Gardner-Webb University in Boiling Springs, North Carolina and a master’s degree in Computer Information Systems from University of Phoenix in Phoenix, Arizona.