Practice Director, Cybersecurity Operations


Chief Commercial Officer



Start Date:


Travel Requirements:

As Necessary

Position Description

At GreyCastle Security our mission is to prepare and protect clients from emerging cyber threats through the continuous availability of solutions that are rooted in alignment, quality and satisfaction. To support our mission, the Practice Director, Cybersecurity Operations works to ensure products and solutions are relevant, aligned across the business, properly engineered to address client and prospect needs, and provides clear value.

The Practice Director oversees solutions and product management where cybersecurity is inherently proactive, always positioned to eliminate future threats, with the common purpose of establishing cybersecurity readiness to protect our clients against ever-emerging cyber threats.

Position Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities include:

  • General Objectives

    • Solution Representation, for which Marketing conveys
    • Solution Alignment, for which Business Development represents
    • Solution Representation, for which Marketing conveys Solution Execution, for which Services delivers
    • Solution Applicability, for which clients find value
  • Solution Engineering

    • Aligns products and solutions to directly address client and prospect challenges.
    • Works with Service delivery teams to ensure understanding of client expectations and clarity of key outcomes in delivery.
    • Supports Business Development and Services to ensure client expectations are clearly defined, aligned and delivered upon.
    • Prepares appropriate proposal and project documentation necessary to accurately scope and price solutions and services.
  • Product Management

    • Evaluates the effectiveness and value of products and makes recommendations to ensure products stay relevant in the market.
    • Builds and maintains standard operating procedures (SOPs) to support creation and maintenance of product collateral.
    • Creates and maintains product information.
    • Coordinates new product development and buildouts.
    • Collaborates with business units, as required, including Business Development, Services, Marketing, Business Intelligence, Finance and others to ensure products and solutions are created, maintained and delivered in-line with business requirements.

    Corporate Responsibility

    • Culture:

      • Lead, model, and support GreyCastle Security’s Values, VIBES, and 4Crowns
      • Actively participate in training seminars and workshops that align to GreyCastle Security’s Values, VIBES, and 4Crowns
    • Information security is everyone’s responsibility. GreyCastle Security employees are responsible for:

      • Understanding and following GreyCastle Security’s information security policies and procedures
      • Remaining vigilant and reporting any suspicious activity or possible weaknesses in GreyCastle Security’s information security
      • Actively participating in GreyCastle Security’s efforts to maintain and improve information security
      • Other job duties and responsibilities as assigned.

Supervisory Responsibility

This position has supervisory responsibilities for a team of 5 or more people. This position’s responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This position requires travel and on-site meetings as needed.


  • Leadership skills
  • Communication skills
  • Negotiation skills
  • Organizational skills
  • People management skills
  • Client relations skills
  • Sales and Presentation skills
  • Ability to execute

Required Education and Experience

  • 10+ years of progressive sales experience
  • Demonstrated track record of building business
  • Proven and verifiable history in increasing sales to meet benchmarks and company goals
  • Master’s degree or equivalent combination of Bachelor’s degree and experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

GreyCastle Security is an equal opportunity employer, and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or protected veteran status, or any other protected factors or classes.

GreyCastle Security is a Drug Free Workplace. All employment offers are contingent on passing a background screening and drug screen test.