Security Program Manager


Vice President of Services


Full Time, Exempt

Start Date:


Travel Requirements:

Up to 25%

Position Description

The Security Program Manager is the primary contact for Managed Security Service (MSS) clients. This role is responsible for managing all services and projects provided to both Managed and Project-based clients to ensure seamless service delivery. This role will also be responsible for supporting the services team with overall resource assignments and utilization. Major job functions include resource forecasting, and the coordination of team capabilities with current, and future workload. The Security Program Manager is a critical team member and is essential to the delivery of security services at GreyCastle Security.

Position Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Primary contact for MSS clients
  • Coordination and scheduling of projects supporting MSS contracts
  • Assigns and schedules service delivery resources for projects
  • Manages security roadmap and coordinates strategy and risk management activities with the Information Security Officer
  • Monitors and maintains program health through reporting and metrics

    Supervisory Responsibility

    This position has no supervisory responsibilities.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

    This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

    Position Type/Expected Hours of Work

    This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.

    Required Skills and Qualifications

    The Security Program Management role is for individuals that have proven experience managing multiple projects. They must have a solid foundation of project management fundamentals and be able to apply them in real-world businesses situations. Ultimately, the Security Program Manager must be able to:

    • Have an expert understanding of GreyCastle Security service deliverables, tasks and milestones

    • Orchestrate service delivery for multi-year managed contracts

    • Have the ability to manage multiple project schedules

      • Milestones
      • Deliverables
      • Timelines
    • Lead program status calls and participate in client conversations
    • Produce monthly reports
    • Work collaboratively with multiple service teams

    Required Education and Experience

    • Information security experience not required
    • 2+ years of project management experience
    • Resource management experience
    • Require relevant industry certification, such as ITIL, PMP, Six Sigma or equivalent
    • Advanced knowledge of Microsoft Word and Excel

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.